The DIY burden is real

Leasing and maintenance teams already juggle tours, turns, vendors, and resident requests. When they also become the access control help desk, performance slips. Keys go missing. Fobs multiply. Guest and vendor passes vary from one building to the next. Incidents take hours to piece together because video and access logs live in separate systems.

Security as a Service changes the picture. Instead of buying hardware and hoping it works, you partner with SSP to design, operate, and continuously improve a single access program that spans smart locks, mobile credentials, video intercom, cameras, gates, and analytics.

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What Security as a Service includes with SSP

1) 24/7 emergency support and health alert response

SSP provides an on call service team for urgent access and security issues at any hour. When the platform flags device health or connectivity problems, we help triage, guide your staff, and dispatch service as needed.

2) Firmware governance and cyber hardening

We manage update windows, validate compatibility, and document changes. Networks are segmented, admin access is locked down, and MFA is enforced so your environment stays secure.

3) Cloud based access control that works offline

Resident and vendor credentials are cached at the door. Smart locks and intercoms continue to function during power or internet interruptions and then sync when service returns.

4) Portfolio console and standard templates

One login for all properties. Door groups, schedules, and pass types are reusable across communities. That speeds new site rollouts and keeps the resident experience consistent.

5) PMS integration that removes manual work

Move in events issue credentials automatically. Move out events revoke access instantly. Renewals and unit changes follow a defined workflow with an audit trail.

6) Incident packets and insurer ready reporting

SSP helps correlate access logs, camera clips, and license plate reads into a clear evidence set. Chain of custody is preserved and export rights are defined.

7) Quarterly reviews with KPIs and recommendations

We meet with your team to review lockout rate, offline minutes, guest and vendor pass usage, door prop time, and ticket volume. You receive specific actions that improve outcomes.

Note: SSP does not provide continuous live monitoring. The platform generates alerts and logs. SSP provides 24/7 emergency response, assists with triage, and dispatches service when needed.

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Day one to day 100

  1. Portfolio audit
    Inventory doors, readers, intercoms, cameras, gates, and current policies. Identify quick wins and high value gaps.

  2. Design and standards
    Define credential types, door groups, time windows, visitor and vendor templates, privacy and retention.

  3. PMS integration plan
    Map lease events to credential changes. Test renewals, roommate swaps, model units, and staff housing.

  4. Phased deployment
    Start with one or two communities. Run in parallel for a short period. Train onsite teams with role based checklists.

  5. Go live and measure
    Establish a baseline. Track KPIs weekly for the first month, then monthly. Tune schedules and templates based on real usage.

  6. Quarterly review
    Present results to leadership. Capture resident feedback. Prioritize the next set of improvements. Configure alert routing so platform health notifications reach your team and SSP for escalation when service is needed.

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What changes for your onsite team

  • One console instead of multiple portals

  • Fewer lockouts because residents use mobile credentials and short guest passes

  • Faster turns because units are not rekeyed and credentials change on schedule

  • Cleaner vendor control because passes expire automatically and are tied to door groups

  • Simpler tours because temporary credentials work at the gate, lobby, elevator, and models

When critical issues occur after hours, SSP’s service team is available to guide remote recovery or dispatch field service.

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Where owners and regional managers see ROI

  • Vacancy days
    Digital credentials cut delays between move out and move in.

  • Truck rolls and locksmith spend
    Rekey free turnovers remove a recurring cost line.

  • Ticket volume
    Access related support tickets drop once residents self serve and templates are standardized.

  • Incident resolution time
    Evidence packets are prepared in minutes rather than days.

  • Renewals and reviews
    A consistent, modern experience improves resident satisfaction and leasing outcomes.

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Sample use cases managed with SSP

Self guided tours
Leasing issues a two hour credential that covers the front gate, lobby, elevator, and model units. Events appear in the dashboard for verification.

Guest and vendor passes
Residents create short passes from the app. Property teams apply contractor templates with weekday time windows. All entries are logged.

Parking and perimeter
Gates use resident credentials overnight. Visitor lanes run on video intercom with time limited QR codes. License plate recognition ties vehicles to events.

Amenity access
Pools, gyms, coworking rooms, bike storage, and package rooms run on schedules. Misuse rules and door prop alerts reduce noise.

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Policy and privacy that build trust

SSP helps you publish clear resident facing guidance. Cameras and access logs are explained in plain language. Retention windows are documented. Residents know how to request their personal data. Staff follows an after hours playbook that includes escalation paths, remote unlock rules, and outage procedures.

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KPIs to track in your quarterly reviews

  • Lockout rate per 100 units

  • Average credential resolution time

  • Door prop minutes at pedestrian entries

  • Offline minutes per door or controller

  • Guest and vendor pass adoption and violation rate

  • Access related ticket volume and mean time to resolve

These metrics create a simple scorecard leadership can review across regions.

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Frequently asked questions

Do you monitor our system live
SSP does not provide continuous live monitoring. The platform generates alerts and logs. SSP provides 24/7 emergency response, assists with triage, and dispatches service when needed.

What happens when the power goes out
Smart locks and intercoms continue to honor valid credentials using local storage and battery backup. Events sync when systems come back online. SSP can assist with outage playbooks and recovery steps.

Do residents need an app
Mobile is the default. PIN and limited fob options are available for non app users. Staff can issue passes from the console if a resident needs assistance.

Can we standardize across older buildings
Yes. SSP maps retrofit friendly hardware and bridges legacy panels during a phased rollout. The goal is one console across all properties.

How do you handle cybersecurity
We enforce MFA and least privilege, segment networks, manage firmware updates, and document changes. Admin access is audited.

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Why SSP

SSP delivers managed access built on design, integrations, standards, on call emergency support, and continuous improvement. We combine smart locks for condos, video intercom for apartments, mobile access systems, cloud based control, cameras, parking protection, and portfolio dashboards into one program that scales. You get fewer tools to learn, faster answers when things happen, and a consistent resident experience that supports leasing and retention.

Ready to move from DIY security to a managed access program
Schedule a consultation and we will map your properties into a live demo with standards, templates, and KPIs tailored to your team.