Brivo and Eagle Eye for Multifamily: One Cloud Stack, Faster Answers

The problem to solve

Most communities still chase footage in one system and door logs in another. That delay drives resident frustration and claims friction. By connecting Brivo for cloud access control with Eagle Eye Networks for cloud video, you create one timeline of who, when, and where. Investigations speed up, ticket volume drops, and your team finally has a single story to share with residents, owners, and insurers.

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What “integration” actually delivers

• Unified timelines: Jump from a Brivo door event to the matching Eagle Eye video clip in seconds.

• Portfolio visibility: Regional leaders review multiple properties from the cloud and share links to incident clips without on site visits.

• Cleaner workflows: Residents use mobile credentials, guests and vendors get time limited passes, and video at decision points validates what occurred.

• Evidence readiness: Export access logs, intercom snapshots, camera clips, and plate reads as one packet with clear timestamps and chain of custody.

SSP designs and deploys this stack, aligns it with your policies, and provides 24/7 emergency support with service dispatch when issues arise. SSP does not provide continuous live monitoring.

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Operational gains property teams notice

One console feeling across many properties

Brivo manages users, door groups, schedules, and integrations. Eagle Eye delivers multi site video and clip sharing. Together they feel like one console, with role based access so staff sees only what they need.

Faster turns with digital credentials

Brivo issues mobile keys at move in and revokes them at move out, especially when connected to your PMS. No rekeying and no fob inventory headaches. Model units and tour routes use short window credentials, and Eagle Eye verifies that a tour occurred.

Fewer support tickets

Residents unlock with phones or watches. Guests and vendors receive passes that expire on schedule. Video intercom calls reach phones with visual verification. Support volume drops because residents can self serve routine access needs.

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Safety and risk improvements owners value

Deterrence where decisions happen

Place cameras at gates, lobbies, elevators, and package rooms for clear views of faces and plates. Brivo enforces who can go where and when. Consistent rules and signage change behavior on site.

Parking accountability with LPR

Eagle Eye license plate recognition at entries and exits ties vehicles to Brivo events. Watchlists flag trespassed plates. Evidence quality improves and unauthorized parking declines.

Outage ready design

Brivo caches valid credentials at the door and supports battery backed devices. Eagle Eye records to the cloud and can buffer locally at the camera depending on model and configuration. When power or internet returns, systems sync automatically.

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Everyday scenarios that get easier

Self guided tours
Leasing schedules a two hour Brivo pass for gate, lobby, elevator, and model units. Eagle Eye captures the visit and aligns clips with the access timeline for quick verification.

Package room control
Couriers use vendor credentials within posted delivery windows. Brivo logs each entry. Eagle Eye records at the door and inside the room. Residents receive notifications and disputes are resolved with a single clip.

After hours garage incident
A denial occurs at the gate. LPR captures the plate and a short clip shows tailgating. Brivo shows no valid credential. The evidence packet is ready for towing and for the insurer in minutes.

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Controls that influence insurance outcomes

• Apartment access control: Brivo mobile credentials by default, PIN and limited fobs for non app users, auto revoke at move out through PMS integration.

• Video intercom for apartments: Visual verification with remote unlock and time limited QR or PIN credentials for visitors and vendors.

• Parking lot surveillance and LPR: Eagle Eye plate capture at gate in and out, alerting for tailgating and long dwell times.

• Unified evidence process: One workflow to export logs, intercom images, clips, and plate reads with consistent filenames and timestamps.

• Privacy and retention: Posted signage, clear retention windows, resident data request process, and least privilege roles for staff.

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Design checklist for a strong deployment

• Coverage at decision points: gates, lobbies, elevators, package rooms, and garage entries

• Varifocal lenses and uniform lighting for plate and face legibility

• Door groups and time windows standardized across properties in Brivo

• PMS integration tested for move ins, move outs, renewals, roommate changes, and staff housing

• Alert routing that sends health notifications to property teams and to SSP for escalation

• Clear resident communications on privacy, retention, and guest pass etiquette

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KPIs to track and review quarterly

• Lockout rate per 100 units

• After hours entries without valid credentials

• Door prop minutes at key pedestrian entries

• Parking incidents per 100 spaces and tailgating alerts

• Mean time to evidence packet

• Guest and vendor pass usage and violation rate

• Offline minutes per door or camera

SSP can help assemble a one page scorecard that leadership can review across regions.

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What Property Teams Ask Most

Residents who do not want an app
Mobile credentials are the default because they reduce lockouts and lost fobs. For residents who prefer alternatives, offer PINs or limited fobs. Staff can also issue short window guest passes from the console.

Concern about outages
Valid credentials are stored locally at the door and devices include battery backup. Eagle Eye can buffer video at the edge and sync on recovery. An outage playbook covers communication, checks, and post event review.

Fear of rip and replace
Eagle Eye supports many existing IP cameras. SSP inventories equipment, reuses what makes sense, and replaces only where views are critical such as LPR lanes. Brivo retrofit options let you standardize without major construction.

Questions about monitoring
SSP does not provide live monitoring. The platforms generate alerts and logs. SSP provides 24/7 emergency response, triage guidance, and service dispatch when needed.

Privacy and transparency
Publish signage, retention windows, and a resident data request process. Limit staff access with least privilege and MFA. Provide a simple privacy summary in the welcome packet.

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Quick comparison at a glance

Bottom line

Brivo for cloud access and Eagle Eye for cloud video form an integrated stack that reduces incidents, shortens investigations, and improves resident experience. The result is fewer tickets, faster turns, stronger documentation for insurers, and a standard you can scale across your portfolio. Schedule a consultation with SSP.