Our service and support teams are here to minimize downtime through proactive planned activities and our respond, plan, resolve service process. Flexibility, offering both on-demand and service programs powered by our Service Excellence Program, for customers that require SLA Management and a Fixed-Cost for Service.
On-demand:
- Reactive Service as requested
- What you need, when you need it
- Time and Materials
- Not-to-exceed
Software Essentials:
- Software Support Agreements
- Planned System Updates
- Refresher End-User Training
Service Excellence:
- Fixed-Cost for Service
- Complete Equipment Coverage
- Complete Labor Coverage 24/7/365
- Systems Inspections
- Software Upgrades
- SLA Management
- Life-Cycle Management
- Remote User Management
