In the modern industrial landscape, IT and Facilities Managers are under pressure to maintain uptime, reduce costs, and deliver fast service resolution—all while dealing with increasingly complex security systems. Traditional approaches to managing physical security service—either outsourcing everything or managing fragmented systems in-house—no longer cut it. That’s where SSP’s co-managed service model comes in.

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The Problem with Fully Outsourced Security Services

For years, the industry norm has been to fully outsource the servicing of physical security systems. The model is simple: hire a security integrator to design, install, and maintain your system. But in practice, this can lead to inefficiencies:

  • Delayed Response Times: A simple card reader failure may take five days and two technician visits to resolve.
  • Vendor Lock-In: Outsourced providers often operate in silos, limiting flexibility and transparency.
  • Costly Truck Rolls: Onsite visits come with travel time, scheduling delays, and billable labor.
  • Limited Internal Visibility: Your internal IT and FM teams are left in the dark or reduced to a help desk.

This "black box" approach creates friction, slows down response times, and adds avoidable costs.

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Enter Co-Managed Security Services: A Smarter Alternative

Unlike full outsourcing, co-managed services leverage your existing IT and FM resources while giving them direct access to SSP’s remote support infrastructure. We’re not here to replace your team—we’re here to empower them.

Here’s How It Works:

  • Joint Incident Response: Your team identifies the issue and submits a request. Our remote technicians respond.
  • Collaborative Diagnosis: We guide your onsite team through diagnostics. If hardware replacement is needed, we ship it directly to you.
  • Remote Configuration & Support: Our technicians handle credentialing, access control changes, and system configuration updates remotely.
  • Zero Displacement: Your internal team retains control of strategy and day-to-day decision-making.

A Real-World Example

Under a traditional model:

A failed door reader means submitting a ticket, waiting 48+ hours for a tech, then possibly needing a second trip due to inventory gaps..

With co-management:

Your staff submits the request. Our team responds, confirms the failure, and ships the part. Your team installs it with our remote guidance—problem solved without truck rolls or vendor delays.

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Why Manufacturing Teams Love the Co-Managed Model

For security teams in manufacturing environments—where every hour of downtime matters—the benefits of co-management are clear:

  • Faster Response Times: Immediate remote access and support minimizes delays.
  • Lower Service Costs: Avoid expensive site visits and eliminate redundant vendor overhead.
  • Increased Visibility: Your team maintains full oversight and control of security operations.
  • Less Burnout for Internal Teams: Staff focus on core responsibilities, not service tickets or chasing vendors.
  • Scalable Support: Easily adapt support to new locations or changing operational needs.

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It’s Not All or Nothing

Co-management isn’t about replacing your resources. It’s about working smarter, by pairing your internal knowledge with our scalable technical support.

  • You retain strategic control.
  • We deliver backend support.
  • Together, we deliver faster resolution, better service, and reduced overhead.

Ready to Modernize Your Security Support?

If you’re tired of long waits, costly truck rolls, and vendor bottlenecks, it’s time to explore co-management. Let’s talk about how SSP can help your internal teams respond faster and reduce costs—without giving up control.